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PRIVACY POLICY

Last updated: September 18, 2025

This Privacy Policy explains how Theia LLC, dba Terragem (“Terragem,” “we,” “us,” or “our”) collects, uses, and shares information when you visit or make a purchase from www.terragem.shop (the “Site”) or otherwise interact with our services (the “Services”). By using the Services, you agree to the practices described here.

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1) Who We Are

Company: Theia LLC — DBA “Terragem”
Address: 3060 33rd St S, Fargo, ND 58103, USA
Website: www.terragem.shop
Contact: shopwithterragem@gmail.com

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2) Information We Collect

  • Information you provide: name, email, shipping/billing address, phone (optional), order details, messages sent via our contact form.

  • Payment info: processed securely by our payment processors (e.g., Shopify Payments, PayPal, Apple Pay, Google Pay). We do not store full card numbers.

  • Usage data & cookies: IP address, device/browser type, pages viewed, and interactions, collected via cookies or similar tools to operate and improve the Site. See “Cookies” below.

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3) How We Use Information

  • To process and fulfill orders, returns, and customer support.

  • To operate, maintain, and improve the Site and your experience.

  • To communicate updates, order notifications, and limited marketing (you can opt out anytime).

  • To comply with legal obligations and prevent fraud or misuse.

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4) Sharing Information

We may share information with:

  • Service providers (e-commerce platform, payment processors, shipping carriers, email tools) to operate the Site.

  • Affiliates/Successors in the event of a merger, acquisition, or business transfer.

  • Authorities when required by law or to protect our rights.

We do not sell your personal information.

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5) Cookies & Tracking

We use:

  • Essential cookies (site functionality, cart, checkout).

  • Preference cookies (remember settings).

  • Analytics cookies (understand traffic and improve features).
    You can control cookies via your browser settings; disabling some may impact functionality.

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6) Data Retention & Security

We keep personal data only as long as necessary for the purposes above (e.g., tax/reporting, order history, support). No method of transmission/storage is 100% secure, but we use reasonable safeguards.

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7) Your Choices & Rights

  • Access/Update/Delete: contact us to access or delete your info (subject to legal obligations).

  • Marketing opt-out: use unsubscribe links or email us.

  • California residents (CCPA/CPRA): you may request access, deletion, and information about how we use/share personal data. We do not sell personal information. To exercise rights, email shopwithterragem@gmail.com.

  • Children: Our Services are not directed to children under 13. If we learn we collected data from a child under 13, we’ll delete it.

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8) Third-Party Links

Our Site may link to third-party sites. Their practices are governed by their own policies.

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9) Changes to This Policy

We may update this Policy from time to time. Changes will appear here with a new “Last updated” date.

Questions? shopwithterragem@gmail.com

Payment Methods Accepted: Credit/Debit Cards, PayPal, Apple Pay, Google Pay.

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